Callcenter vacatures | Parttime (overdag) | Weekendwerk | HBO | Universiteit
HelloFresh develops healthy recipes and delivers these, including all necessary fresh ingredients, straight to our customers’ doorstep. We want to make healthy and delicious cooking at home easily accessible for our customers. HelloFresh is one of the fastest growing start-ups in Europe and we want to let as many consumers as possible, experience the comfort that HelloFresh offers. Following our launch on the Belgian market, we are looking for colleagues to help customers in Wallonia.
As a customer service representative you are the first point of contact for our (potential) French-speaking customers in Belgium and Luxembourg. You will assist customers via phone and email (and more channels to come) with product/delivery related questions and issues in an efficient and customer friendly manner and thus delivering a positive customer experience. You will also collect feedback to continuously improve our service. It is very important that you are capable of putting yourself in the situation of the customer. What do they really want? You have a service oriented mindset and think in solutions rather than problems.
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