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Parttime Customer Support Agent at DHL Finance in Maastricht

Do you enjoy working in a global company and are you customer minded? We have a great position as Parttime Customer Support Agent at DHL Finance in Maastricht.

What are you going to do:

As Customer Support Agent at DHL financial in Maastricht headquarter you will be answering calls from customers (B2B) about their invoices. You will be working in a multicultural environment.

Your tasks, among others, will be;

  • To ensure customer queries from multiple channels are attented in line with the standards of DHL;
  • To provide professional and qualitative customer service;
  • To accurately log queries in ERP system;
  • To actively promote self service functionalities and/or to ensure customer queries are addressed structurally so that these do not re-occur;
  • To work closely with your colleagues to ensure customer queries are solved completely. 

What we offer:

  • Working within a global environment;
  • Working within a motivated and close-knit team
  • Building a good resume and lots of growth opportunities;
  • A part time job (20 hours) for long term;
  • A competitive hourly wage of €12,92
  • Travel Expenses.

What we ask:

  • At least finished mbo level 4
  • You have Customer Service related experience;
  • You are customer and quality minded;
  • You speak the following languages fluently: Dutch, German/French and some English.

Apply

Are you the perfect candidate? Click the button 'apply now' and we'll contact you as soon as possible!

Extra information

Status
Inactief
Education Level
MBO, HBO
Location
Maastricht
Working hours per week
20 - 24
Type of Contract
Parttime (overdag)
Salary indication
€12,00 per uur
Responsible for
Handle, investigate en resolve customer question regarding invoices

Maastricht | Callcenter vacatures | Parttime (overdag) | MBO | HBO

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