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Customer Support Guide - Dutch speaking in Amsterdam

Oversee 1st line support across our offices in Amsterdam, Rotterdam and Sofia, making sure we provide top quality support across the board.

Wat ga je doen?

This is how you'll contribute:

  • Use the written word, emojis and gifs to make our users happy.
  • Via online chat and email, you listen, investigate and pinpoint the source of the problem and fix it.
  • Investigate user issues and deliver top level service.
  • Work in an international environment by coordinating support efforts with 2nd line.
  • Learn A-Z about bunq and grow your knowledge of the FinTech world.

Wat wij bieden

  • Dynamic startup culture
  • Opportunity to work on an exciting product
  • Internal mobility and growth
  • International set up
  • Company is scaling super fast, opening international offices

Wat wij vragen:

  • Minimaal mbo4 werk- en denkniveau;
  • You see coworkers and users like your family
  • You're fluent (written and spoken) in Dutch and English
  • You've got a way with words and love to help others
  • You think in solutions, not problems
  • You've got a masters degree in getting shit done


Ben jij de perfecte kandidaat voor deze vacature en voldoe je aan de eisen? Klik dan op de knop 'Solliciteer direct!' en we nemen zo snel mogelijk contact met je op!

Extra informatie

This is us

  • Changing the world of finance and banking, being part of a dedicated, international team making the bank of The Free what it is: the de facto innovator in Fintech.
  • A supporter of your learning, growth and fitness with a personal development budget and a fierce discount with OneFit.
  • We've got your back, keeping your engine running and staying fuelled is easy with our fabulous in-house chefs cooking delicious lunches and dinners.
  • Helping you stay flexible and free by working from either one of our offices, whether it's our OG bunqr in Amsterdam or our brand new office in Rotterdam. Oh and we’ve got your transport costs covered, even if you bike!
  • Everyday we have fun, do good and work hard. Feel free to add a gif to your graph.
  • We’re an equal opportunity employer. No-matter who you are, where you’re from, who you love, follow in faith, disability status, ethnicity or the gender you identify with (tell us your pronouns), you're welcome at bunq.
MBO, HBO, Universiteit
Werkuren per week
20 - 40
Fulltime (startersfunctie), Parttime (overdag), Avondwerk, Weekendwerk, Vakantiewerk
Verantwoordelijk voor
Delivering quality support

Amsterdam | Receptioniste vacatures | Fulltime (startersfunctie) | Parttime (overdag) | Avondwerk | Weekendwerk | Vakantiewerk | MBO | HBO | Universiteit

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