Would you like to work for a company where no two days are the same? For our client in Hilversum we are looking for a German speaking Customer Service Representative. Are you looking for a nice job on the outskirts of Amsterdam? Are you a native German speaker? Do you like Customer Support and helping customers via telephone and e-mail? This is the perfect job for you!
Who are we?
Xtrasource Europe B.V. is a young, open and innovative organization. The contact center provides high-quality service to European customers (consumers) of leading electronics producers. For instance, we provide technical support for tablets, smartphones, monitors, televisions, routers, etc. Xtrasource believes that quality and durability go hand in hand. That is why we are growing steadily.
About the position
A Customer Service Representative (CSR) at Xtrasource is responsible for the handling of technical customer contacts for a variety of products (mainly inbound), via different communication channels. He/she gives information in a practical and clear manner within the set parameters. The CSR also answers questions concerning specific procedures and services.
The main tasks of a CSR are:
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