Summer job: Customer Service Representative in 's-Hertogenbosch

As a Customer Service Representative, you are part of a growing B2C Customer Support team in the world of online F1 & Football webshops. You are the direct link to our customers and aim for optimal customer satisfaction by offering a great service approach and pro-active attitude. You can contribute to the growth of our B2C department and lift our customer service to the next level.

Wat ga je doen?

You are responsible for offering our customers the ultimate experience while buying merchandise from their favorite sports team. All this is done to ensure that the fans of the best F1/ Motorsport & Football teams will also become fans of our online stores.

  • F1 and Motorsport: the official webshops of Mercedes-AMG Petronas F1 team, McLaren, Haas F1 and our own Motorsport category leader: Fuel For Fans.
  • New in 2021: The official webshop of a football club active at Champions League level.

Your Mission:

  • Be the first point of contact for our customers and represent our stores with the best service via several contact channels: e-mail, phone, live chat, social media;
  • Logistics and refund management together with finance when customers have received faulty or incorrect goods;
  • Work together with the B2C E-commerce team to grow the business and maximize our service approach;
  • Align and agree with different stakeholders (logistics, returns, finance, carriers) to find your answers for the best customer solutions;
  • Help to improve processes to make the customer journey as efficient and easy as possible for both our customers and our B2C team;
  • Ensure that KPI’s and service levels are met;
  • Always be up to date: promotions, new products and upcoming marketing events.

The company:

Nederlands: Onze opdrachtgever is partner van wereldwijde A-merken (PUMA, Tommy Hilfiger, Levi's en HEAD). Zij zijn verantwoordelijk voor het ontwerpen, produceren en verkopen van de sokken- en ondergoedcollecties. English: The company is a product licensing company. They are partner with global A-brands (PUMA, Tommy Hilfiger, Levi’s and HEAD) to design, produce and sell their socks and underwear collections.

Your profile:

  • Great communication skills: verbal and written;
  • Fluent (native) English
  • Organized / structured personality: work with different systems and stakeholders
  • Be flexible, e.g. around peak periods and between different webshops
  • Proactively focus on continuous improvement of processes
  • Work independently – dare to search for answers in the company – but also as a team – we always share the same message to our customers
  • Easy to shift between different tasks and questions
  • Affinity with sports would be an advantage. 

Wat wij bieden

  • A summer job
  • Work at a nice company
  • Nice colleagues

Wat wij vragen:

  • Minimaal hbo werk- en denkniveau;
  • You can work 32-40 hours
  • Great communication skills: verbal and written
  • Fluent (native) English
  • Geen ervaring vereist

Solliciteren

Ben jij de perfecte kandidaat voor deze vacature en voldoe je aan de eisen? Klik dan op de knop 'Solliciteer direct!' en we nemen zo snel mogelijk contact met je op!

Extra informatie

Interested? Send your CV and motivation letter or call us! 

Status
Open
Opleidingsniveaus
HBO
Plaats
's-Hertogenbosch
Werkuren per week
24 - 40
Dienstverbanden
Vakantiewerk, Tijdelijke fulltime baan
Salarisindicatie
Tussen €10,00 en €13,00 per uur
Verantwoordelijk voor
Klantenservice medewerker
Gepubliceerd op
05-07-2021

Den Bosch | Administratieve vacatures | Callcenter vacatures | Vakantiewerk | Tijdelijke fulltime baan | HBO

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